Supported Browsers & Settings

Vault supports the latest version of the certified browsers which have been tested with the General Release to ensure that Vault features function properly. For optimal performance, we recommend using Vault with one of the supported browsers from the following list:

Microsoft® Edge™ on Windows™

Certified version: Version 103.0.1264.37 (Official build, 64-bit)

IE Mode: Vault doesn’t support Microsoft Edge operating in Internet Explorer (IE) mode.

Known Issues for Microsoft Edge

  • To avoid potential login or password reset related issues, Veeva recommends adding Vault (* and * to your browser’s trusted sites list.
  • When using Edge, uploading files 1GB or larger may cause Vault to crash.
  • Users on an Edge browser are sometimes unable to click on charts across Vault applications.

Mozilla Firefox®

Certified version: 101

Apple Safari® on Macintosh®

Certified version: Monteray/Safari 15.3

Google Chrome™

Google Chrome on Windows

Certified version: Version 103.0.5060.53

Google Chrome on Macintosh

Certified vrsion: Monteray/Chrome 102

Google Chrome on Android™

Certified version for Android: 12.0

Known Issues for Google Chrome:

In some versions of Google Chrome, task completion windows may appear scrambled or dotted with small squares. This is an issue in the browser itself, not Vault. You can work around the issue by dragging the window within your screen, or by using another browser.

Apple Mobile Safari on iOS®

Certified version: 15

Internet Explorer™ on Windows

As of January 2020, we no longer support Internet Explorer™ on Windows™ 7.

Cookies & TLS

For all browsers, you must enable cookies and TLS v1.2+ for Vault to function properly.

Touchscreen Device Support

Most Vault EDC functionality works using Mobile Safari® on iPad®. However, certain functionality is not supported:

Area Non-Supported Functionality
Reports Edit columns action when editing reports

Screen Resolution

We recommend that you use a screen resolution of 1280 x 768 or higher. Using the “zoom” feature in your browser can cause display issues with page layouts and positioning.