Supported Browsers & Settings
We test the following browsers to ensure that all features of Vault work well. Vault may work with other browsers, but we recommend that you use one of the following:
| Browser | Certified Version | Comments |
|---|---|---|
| Microsoft® Edge on Windows PCs | 44.18362.387.0 |
Veeva supports version 42 and later of the Microsoft® Edge browser. To avoid potential login or password reset related issues, Veeva recommends adding Vault (*.veevavault.com and *.veeva.com) to Edge's trusted sites list. When using Microsoft® Edge, uploading files 1GB or larger may cause Vault to crash. |
| Microsoft® Internet Explorer™ version 11 on Windows PCs | 11.0.147 |
Veeva supports version 11.0 and later of the Microsoft® Internet Explorer™ browser. If you use Internet Explorer™, Veeva recommends using the latest version and applying all Microsoft® hotfixes. We also suggest adding Vault (*.veevavault.com and *.veeva.com) to your browser's trusted sites list to avoid potential login or password reset related issues. |
| Mozilla® Firefox® on Windows PCs | 69.0.1 | Veeva supports version 67.0 and later of the Mozilla® Firefox® browser. |
| Apple® Safari® on Macintosh | 12.1 | Veeva supports version 12.0 and later of the Apple® Safari® browser on Macintosh. |
| Google Chrome™ on Windows and Macintosh |
Windows: 76.0.3809.100 Macintosh: 78.0.3904.108 |
Veeva supports version 73.0 and later of the Google Chrome™ browser. |
| Apple® Mobile Safari® on iOS | 13.0.1 | Veeva supports version 12 and later of iOS running the Mobile Safari® browser with reduced functionality |
| Google Chrome™ on Android | 77.0.3865.92 | Veeva supports version 75.0 and later of the Google Chrome™ browser on Android with reduced functionality. |
Windows™ 7 & Internet Explorer™ 11
As of January 2020, we no longer support Internet Explorer™ on Windows™ 7.
Known Issues for Google Chrome™
In some versions of Google Chrome™, task completion windows may appear scrambled or dotted with small squares. This is an issue in the browser itself, not Vault. You can work around the issue by dragging the window within your screen, or by using another browser.
Known Issues for Microsoft® Edge
Users on a Microsoft® Edge browser are sometimes unable to click on charts across Vault applications.
Cookies & TLS
For all browsers, you must enable cookies and TLS v1.2+ for Vault to function properly.
Touchscreen Device Support
Most Vault EDC functionality works using Mobile Safari® on iPad®. However, certain functionality is not supported:
| Area | Non-Supported Functionality |
|---|---|
| Reports | Edit columns action when editing reports |
Screen Resolution
We recommend that you use a screen resolution of 1024 x 768 or higher. Using the “zoom” feature in your browser can cause display issues with page layouts and positioning.