Global Service Center
Veeva’s CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime by chat, email, or phone.
Product Support Portal
Use the Vault Customer Support Portal to submit a case and get personalized support.
If you have an urgent issue, such as Vault being unreachable, you can call Veeva Systems, choose “Support” (3), and leave a message.
Veeva Connect
On Veeva Connect, you can easily ask a question, share a feature idea, or identify a problem. You can also view feedback from other users and vote on new feature ideas. Vault product managers moderate the community, answer your questions, discuss feature ideas and work to fix the issues you identify.