Supported Browsers & Settings

Vault supports the latest version of the certified browsers which have been tested with the General Release to ensure that Vault features function properly.

For optimal performance, we recommend using Vault with one of the supported browsers from the list below.

Screen Resolution

We recommend that you use a screen resolution of 1280 x 720 or higher. Using the zoom feature in your browser can cause display issues with page layouts and positioning. Use the information on this page to adjust your display settings to get the best experience using Vault CDMS.

Adjust Browser Zoom

All modern browsers allow youto zoom in or out on a webpage using the keyboard as described below. Follow the help links to learn more about advanced features in each browser’s documentation.

On macOS

  • Press Command + Plus (⌘ +) to zoom in
  • Press Command + Minus (⌘ -) to zoom out

On Windows

  • Press Control + Plus (Ctrl +) to zoom in
  • Press Control + Minus (Ctrl -) to zoom out

For More Help

Adjust Display Resolution

In some cases, your operating system may recommend scaling content on your screen to improve readability on high-density displays (for example, 4K displays). This can negatively impact your experience using Vault CDMS if the zoom factor is set too high. Follow the links below to learn how to adust the display settings for your operating system.

On macOS

On Windows

Adjust Taskbar/Dock Size

In some cases, your taskbar (Windows) or dock (macOS) may reduce the size of the availale area on your display. You can adjust the size to increase the available display area.

On macOS

On Windows

Microsoft® Edge™ on Windows™

Certified version: Version 103.0.1264.37 (Official build, 64-bit)

IE Mode: Vault doesn’t support Microsoft Edge operating in Internet Explorer (IE) mode.

Known Issues for Microsoft Edge

  • To avoid potential login or password reset related issues, Veeva recommends adding Vault (* and * to your browser’s trusted sites list.
  • When using Edge, uploading files 1GB or larger may cause Vault to crash.
  • Users on an Edge browser are sometimes unable to click on charts across Vault applications.

Mozilla Firefox®

Certified version: 101

Apple Safari® on macOS®

Certified version: Monterey/Safari 15.3

Google Chrome™

Google Chrome on Windows

Certified version: Version 103.0.5060.53

Google Chrome on macOS

Certified version: Monterey/Chrome 102

Internet Explorer™ on Windows

As of January 2020, we no longer support Internet Explorer™ on Windows™ 7.

Cookies & TLS

For all browsers, you must enable cookies and TLS v1.2+ for Vault to function properly.