Export Notifications

Users can receive notifications about export packages. For example, they can choose to receive an email when a package fails to generate or delivery to an FTP destination fails. An admin user (a user with the View Admin permission) can add users as subscribers to different statuses from Admin > Export Notifications. The following status options are available for notification subscriptions: All Statuses, Package Complete, Package Error, Package Delivered, and Package Delivery Failed.


By default, users with the standard CDMS User Administrator or CDMS Super User study roles can perform the actions described below. If your organization uses custom Study Roles, your role must grant the following permissions:

Type Permission Label Controls
Functional Permission Clinical Reporting Tab

Ability to access EDC Clinical Reporting via the Clinical Reporting tab. Note that EDC Clinical Reporting is only available in production environments.

Functional Permission View Admin

Ability to access the Admin page

If your Study contains restricted data, you must have the Restricted Data Access permission to view it.

Learn more about Study Roles.

Access Export Notifications

You can access your Export Notifications from the Admin area of Clinical Reporting. You can navigate to the Admin area from the Navigation Drawer (), after you select your Study, or the Study menu () on the Studies page.

Available Statuses

The following statuses are available for notifications:

  • Package Complete
  • Package Error
  • Package Delivered
  • Package Delivery Failed

All Statuses is also available, which allows a user to receive notifications for all statuses.

How to Add a User Subscription

You can add users with their email address to any Status listed on this page.

Subscriber Limit: You subscribe up to twenty (20) users to a Source.

To add a user to a Status:

  1. If you aren’t already in Export Notifications, navigate to the page.
  2. Locate the Status that you want to subscribe the user to in the list of Statuses.
  3. Click Add/Edit. Add/Edit button

  4. Enter the user’s Email in the Add email field. Make sure to use the user’s email address, not their Vault user name. Email entered in the Add email field

  5. Click Add () or press Enter.
  6. Click anywhere else on the page to close.


When subscribing users to a Source, there are two possible standard errors:

Error Message Explanation
Failed to subscribe: invalid email ‘email Failed to subscribe: invalid email 'lateef.gills@verteopharma' The Email you entered is in an invalid format. Re-enter the Email in a valid format (address@domain.com).
Failed to subscribe: email already subscribed ‘email Failed to subscribe: email already subscribed 'lacey.tiedman@verteopharma.com The Email you entered is already subscribed to this Source.

How to Remove a User Subscription

To remove a user’s subscription from a status:

  1. If you aren’t already in Export Notifications, navigate to the page.
  2. Locate the Status that you want to remove the user from in the list of statuses.
  3. Click Add/Edit.

  4. Locate the user’s Email in the list of users.
  5. Click Delete () for that user.

  6. Click Close ().

Notification Messages by Status

Notifications show different messages based on the export package’s Status:

Status Message
Complete Export package has successfully generated.
Error Package failed to generate due to an error with the package. Please see log for issues.
Delivery Failed Package successfully generated but failed to deliver.
Delivered Package successfully generated and delivered.