Granting Veeva Support Access to your Vault

When you need assistance from Veeva Support, it can be useful for them to see your vault from your users’ perspective. This feature allows an Admin to grant access to a vault, through a specific user’s account, for a set period of time.

Grant Veeva Support Access for Duration

How to Grant Access

To grant access to a specific user’s vault account:

  1. Navigate to Admin > Users & Groups and click on the user.
  2. Under Veeva Support, select an access duration from the picklist and click Grant Access.
  3. If you need to withdraw access or change the access duration, you can do so by clicking Revoke Access or Change Expiration at any time.

Duration Options

You can select one of the following duration options:

  • 4 hours
  • 1 day
  • 2 days
  • 7 days
  • 30 days

To grant Veeva Vault Support access, you must have a security profile with the Users: Grant Support Login permission**.

Audit Trail Tracking

Any actions performed by someone from Veeva Vault Support are logged in the audit trail and marked as Veeva Support. Vault attributes them to “Veeva Support on behalf of [user name].”