Ways to Get Help

We’d like to make it easy for you to find the help you need and to give us feedback.  Here are different ways to find help.

  • Vault CDMS Help: Learn how to use Vault CDMS.
  • Vault Community: Ask questions and provide feedback.
  • Customer Support Portal: Receive personalized assistance.

Vault CDMS Help

As Veeva works to improve Vault CDMS, we also write and update the articles in Vault CDMS Help, ensuring that up-to-date information is always available.  These articles include background information on features and step-by-step instructions for using the application.

To access CDMS Help, choose Help from the menu in the upper right corner of any Vault page and click a link under Help Documentation. This menu also allows you to access the Log out option. 

Veeva Connect

We believe the best way to improve our product is by engaging in an ongoing conversation with users. In Veeva Connect, you can easily ask a question, share a feature idea, or identify a problem. You can also view feedback from other users and vote on new feature ideas. Vault product managers moderate the community, answer your questions, discuss feature ideas and work to fix the issues you identify.

Customer Support Portal

Use the Vault Customer Support Portal to submit a case and get personalized support.  If you have an urgent issue, such as Vault being unreachable, you can call Veeva Systems at (925) 452-6500, choose “Support” (3), and leave a message.  This will page someone on the site operations team to respond as quickly as possible.