Contacting the CDMS Global Service Center

Veeva’s CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.

With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (, or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.

For non-Support questions or issues, use the following information from the Contact Sales page on

US Direct Line + 1-800-350-8722
US Toll Free +1-800-350-8722
Brazil Toll Free 0800-7612628
EU Direct Line +44-1-865-502-582
France Toll Free 0-801-840-214
Germany Toll Free 0-800-000-9586
Italy Toll Free 800-961-582
Ireland Toll Free 1-800-816927
Netherlands Toll Free 0-800-2658-989
Poland Toll Free 00-800-088-619
Portugal Toll Free 800-500751
Russia Toll Free 8-800-301-4092
Spain Toll Free 900-999-322
Middle East
Israel Toll Free 1809-349-329
Australia Toll Free 1-800-290-794
Australia Direct Line 02-9099-4110
China Line 0-218-027-0711
India Toll-Free 000-800-919-0905
Japan Direct Line 03-4233-1423
Japan Toll Free 0800-170-8062
New Zealand Toll Free 0-800-428-764
South Korea Toll Free 00-308-321-0263