Posting Queries to Sites
You can use queries in Vault Coder to communicate directly with sites. This is helpful if you need more information from the site in order to code a Code Request.
The number next to the query icon indicates number of days that the Query has been in that status. In the example below, the query has been in the Query to Site status for 10 days. See the Query Statuses table for descriptions of each query status.
Post a Query to the Site
To send a message to the Study site:
- Click the Code Request to open it in the Code Request Properties panel. If you’re not already on the Queries card, click Queries.
- Vault adds your query to the Code Request and sends it to the Site.
Once there is an open query on a Code Request, Vault Coder displays a query status icon in the Code Request Listing table. See the Query Statuses table for descriptions of each query status.
You can view responses from the site in the Queries card of the Code Request Properties panel.
Requery the Site
If you are not satisfied with the site’s response, you can requery the site by posting another query on the Code Request.
Close a Query
Once an issue is resolved, you can close the query. Closing the query indicates that there is no further action required.
Reopen a Query
To reopen a closed query:
- From the Post menu, click the Arrow.
- Select Reopen.
- Vault Coder moves the query into the Query to Site status. A site user will respond to your query.
Queries can have the following statuses:
|Query to Site||The query has been sent to the site.|
|Site Responded to Query||The site has responded to a query.|
|Requeried Site||A clinical coder sent an additional query to the site because the site’s response was unclear.|
|Closed Query||The query is closed.|